Leo Méndez — Returns Policy Last updated: April 2026

We want you to love what you ordered. If something isn't right, here's how we handle it.

Eligibility You may return any item within 15 working days of receiving your order, provided the item is unused, in its original condition, and in its original packaging. Personalized items — including stamped collars — are non-returnable unless they arrive damaged or defective.

How to Return To initiate a return, contact us at hello@leomendez.co with your order number and reason for return. We will confirm your return request within 2 working days.

Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Refunds Once we receive and inspect the returned item, we will process a refund to your original payment method within 14 days. You will be notified by email when your refund has been issued.

Damaged or Defective Items If your item arrives damaged, please contact us at hello@leomendez.co within 48 hours of delivery with photos of the damage. We will arrange a resolution promptly.

Contact hello@leomendez.co